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Managing difficult conversations

Organiser: Business Connect
8 December 2021, Wednesday
12:00 pm - 1:30 pm



Businesses sometimes need to have difficult conversations not only with customers or suppliers but with employees. In small business the burden lies with the owner to have these conversations and learning the best ways to handle them is a great business skill. Learn the best ways to handle the tricky topics with tools and best practice methods. Industry expert Georgia and experienced advisor Russell will run through scenarios and examples based on real-life situations and conversations they have encountered.
What we will cover :
• What is a difficult conversation, and what makes it difficult?
• Why understanding the brain can make all the difference
• How to structure a conversation to make it more comfortable:
• Beginning: Set up a conversation well
• Middle: Let the other person do the thinking
• End: Clarify next steps and follow up
• Additional resources for having more useful conversations

About your presenters
Russell Meadley
Russell is passionate about small business and, since 1994, has worked directly with businesses throughout the central west of NSW to ensure they are more sustainable.
During the course of his career, Russell has held various senior management roles in training, HR, safety, and in not-for-profit organisations. This has developed into extensive knowledge regarding the hospitality, construction, metal trades, administration, retail, mining, sustainability and horticulture sectors.
Russell’s previous family business in picture framing means that he knows what ‘putting in the hard yards’ is all about. He currently runs a sustainability contracting business.
Russell is an Accredited Mental Health First Aider.
Georgia Lush
An industry expert organisational development Georgia specializes in learning architect, both in the design and delivery of transformative leadership programs.
Georgia is actively engaged with a number of government and private organizations as a culture building expert working to build positive engaged teams and raise productivity through culture transition and coaching.
Georgia utilizes a unique approach which incorporates strategic development and ground level delivery to fast track culture, increase retention and raise productivity.
This session is provided through Business Connect Program. Business Connect is a dedicated and personalised NSW Government program that provides trusted advice and help you start, run, adapt or grow your small business.
The maximum number of attendees for this expert topic webinar is 500 and it will be recorded.