Loading Events

« All Events

  • This event has passed.

The golden rules of customer service

Organiser: Business Connect
Date
5 August 2021, Thursday
Time
10:00 am - 12:00 pm

We can all agree that getting a customer or a client takes effort, energy, money and work … so are you focusing on KEEPING those customers and clients or are you always focused on getting new ones?
Are you taking your customers on a journey, to ensure they keep coming back to you year after year? Join us a workshop that you cannot afford to miss.

WHAT YOU WILL LEARN:
Learn exactly how to keep your customers coming back year after year.
The secrets behind ‘Hello Medias’ customer journey funnel
How to apply the Customer journey to your business
Ensure that whether you’re selling a product, service, or have a bricks & mortar store that your customers are valued and nurtured.
Learn the of why the customer journey funnel is your key to a sustainable business.

ABOUT YOUR PRESENTER:
Kylie Mowbray-Allen – Hello Media
“I grew my business into two online stores, hundreds of stockists, an overseas distributor & a warehouse … & then sold it! Success! Now I want to help you!”
Hello Media will help you grow and strengthen your brand’s relevance and reach.

ABOUT YOUR HOST:
Derek Tink is a Business Advisor with a focus on regional development. He has experience across a range of industries, spanning agribusiness, tourism, retail and health.
Derek has delivered specialist advice within the region including business development, marketing, digital strategy and organisational management.
A passionate ‘regional local’ who is committed to supporting regional and rural business opportunities. Derek is involved with community groups and charity activities across the region. ​ In addition to his small business experience, Derek holds a Bachelor of Business & Master of Commerce.

This is a live online event and will be recorded. Those who attend will receive a copy of the recording & any available resources.
About Business Connect: Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start, run, adapt or grow your small business.

E |smallbusiness@nortec.org.au   T |0490 297 703  W |https://www.nortecsmallbiz.org/

 

Venue
Webinar