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Develop a customer service strategy for your cafe

Organiser: Business Connect
13 August 2020, Thursday
4:00 pm - 6:30 pm


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2020 has been a year of disruption like no other! But restrictions are lifting and cafés are opening up again.
As your customers venture out again, the competition for their patronage is fierce. You will need to provide a service that is top-notch and ensure your guests keep coming back. In this workshop you will learn how to develop a Customer Service Strategy to win your customers back and gain increased market share.
In this workshop you will learn:
• Why it’s important to have a Customer Service Strategy
• Elements of a Customer Service Strategy
• How to implement your Customer Service Strategy
At the completion of the session you will:
• Be able to develop a customer service strategy for your business
• Understand how you can break the elements of your Customer Service Strategy down to implementable chunks
• Have the tools to set your business up to win post covid-19